50% Non-Refundable Deposit
Following your consultation I will provide you with a quote for the experience day + materials as per your requirements. You will have 5 calendar days to review & confirm you are happy with the quote. During the consultation I will indicate how long it will be until I can provide you with a quote dependant on your time scales & my workload.
Once confirmed you will be required to pay a 50% non-refundable deposit which will secure your experience day date & allow precious metals to be ordered at the quoted value.
If you are making rings from silver to be cast in a different metal after the experience day you will be provided with an estimated quote for the casting metals. Your estimated quote will be issued ideally 2 weeks before the experience day to ensure metal costs are as accurate as possible. See note below regarding final payment for cast rings.
The 50% deposit for all experience days is payable by bank transfer to the account details provided on the invoice.
If you do not pay within the 5 days the quote may need to be reissued to ensure the precious metal price is still accurate.
Remaining 50% Invoice
The remaining 50% invoice will be payable at least 24 hours prior to your experience day taking place. This is payable by bank transfer using the bank account details provided on the invoice.
CAST RINGS ONLY:
Rings that are to be made in silver & then cast in to a different metal will have estimated quotes provided ideally 2 weeks before the experience day date. This ensures the estimate quote is as close to the casting date as possible so more accurate.
Silver to make your rings will be purchased immediatley to ensure availability for the experience day. Once the rings are cast in the chosen metal an actual cost can be confirmed. Your final invoice will be updated & reissued for immediate payment.
Any difference greater than £20 from the original quote to the actual cost will be removed from your final invoice.
Any actual cost over your original quote, providing it is not as a result of changes you have made, will be absorbed by Rosalyn's Emporium. You will not be charged more then the original quote.
Consultation Time & Place
Consultations should ideally take place at least 3 months prior to you needing the completed wedding rings. Bear in mind this may be earlier than your actual wedding date, especially if you are marrying abroad.
Shorter time frames can be managed but may incur additional costs for express hallmarking or mean you have to delay engraving or rhodium plating until after the wedding day.
Consultations will take place at wedding fairs or in my workshop in Chesham, Buckinghamshire.
If I meet you at a wedding fair & can take your details this will be our consultation & we can establish if another meeting is required prior to quotation.
Consultations can take place at weekends, weekdays or evenings with advance notice & will last for up to 1.5 hours.
TRAVELLING TO CHESHAM BY TUBE: Chesham can be reached via the Metropolitan tube line zone 9. I advise you to check TFL journey planner one week prior to making your journey to Chesham on the tube. There are sometimes weekend restrictions to Chesham due to track works so you may need to make alternative travel plans or allow extra time for rail replacement services. These track works are out of my control & it is your responsibility to ensure you can travel to Chesham on the required dates & times we have agreed. I will not be able to refund charges if you cannot travel to Chesham due to this reason.
TRAVELLING TO CHESHAM BY CAR: Chesham is easily reached via the M1, M40 & M25. My workshop is a very short walk from the Albany Place car park outside the Elgiva Theatre (HP5 1LL) This is the easiest option for you to park & costs £1.20 for up to 2 hours. (prices correct for January 2017). Pay by phone is available in this car park.
The full address for my workshop will provided in advance.
Experience Day Time & Place
Ideally the experience day should be held a minimum of 2 months before you need the completed wedding rings. This allows for hallmarking, engraving & rhodium plating if required. Rings that need to be cast afterwards may require 3 months to complete.
The experience day will run from 10am - 5pm & we will allow an hour for lunch where you are free to walk in to Chesham to find something to eat. There are plenty of cafes & coffee shops to choose from & sometimes a local food market too.
TRAVELLING TO CHESHAM BY TUBE: Please read the comments above in 'Consultation Time & Place' regarding checking TFL planner one week before travelling. My workshop is no more then a 10 minute walk from the train station & I will give you clear directions in advance.
TRAVELLING TO CHESHAM BY CAR: Chesham is easily reached via the M1, M40 & M25. My workshop is a very short walk from the Albany Place car park outside the Elgiva Theatre (HP5 1LL) This is the easiest option for you to park & costs £3.50 for the day (prices correct for January 2017). Pay by phone is available in this car park.
The full address for my workshop will provided in advance.
CONSULTATION: 24 hours cancellation notice required.
If either party need to cancel your consultation for any reason I will do my best to rearrange with you at a convenient time within your allowed time frame. If we are not able to arrange an alternative consultation within a time frame that allows me to give you the best service possible I may regretfully have to refuse your booking . No money will have exchanged hands at this point & you will be free to find alternative wedding rings from another source.
MAKE YOUR OWN WEDDING RING EXPERIENCE DAY:
If I need to cancel your experience day for any reason & we cannot find an alternative date within your required time frame you will be issued with a
full refund for any monies exchanged up to that point.
If you have to cancel your experience day for any reason & we cannot find an alternative date within your required time frame Rosalyn's Emporium will retain your 50% deposit & any additional payments made to cover items already purchased.
I advise to book ahead as much as possible to allow extra time for rearranging dates for unforeseen circumstances. I will do my best to accomodate changes but not to the detriment of my other commitments.
It is your responsibility to ensure you can reach Chesham on the required dates & times. If travelling by tube please check the TFL journey planner at least one week before your appointment to ensure the tube is in service for Chesham on that day. You may need to allow extra journey time or source alternative transport if there are disruptions.
Exceptional situations will of course be considered. Please be honest & I will do my best to find a solution.
Health & Safety Policy
Your safety & mine is of the utmost importance.
Rosalyn's Emporium has full Public Liability insurance in the event something goes wrong both at wedding fairs or in my workshop..
My workshop has fire safety equipment & a first aid kit. I use safety pickle for cleaning items after soldering.
The following safety equipment will be provided for you to use at appropriate times:
Aprons & a shirt for polishing
Finger guards for cutting & polishing
For your safety & comfort I ask that you do the following:
Wear long hair tied back (I can provide a band if needed)
Wear old, dark coloured clothes if possible that you don't mind getting grubby. Polishing can leave marks on lighter tops & it doesn't always wash out
Wear closed toe shoes (I will not have spare shoes so please bring your own)
Have short fingernails - please book your manicure for after the experience day, not before!
For insurance purposes only Roz Prest is permitted to use the hand torch for soldering.
Light refreshments will be provided during the experience day. Please alert me during your consultation meeting if you have any dietary restrictions & I will provide something suitable. You can of course bring your own refreshments if you wish.
We do have a cat so if you have an allergy please mention it so I can prepare as much as possible. Please also bring your own allergy medication so you are not uncomfortable during the experience day.
In order to keep costs to a minimum I do not keep stock of materials required to make wedding rings. I only order them as required by individual clients. This also reduces the security risk.
If for any reason you need to leave a valuable item with me, I ask that you ensure it is also sufficiently covered by your own insurance beforehand.
My workshop is lockable & items of value will be kept in a safe when not in use. This will only be accessed by me (Roz Prest).
Items in my possession will only leave the premises with your specific written permission if it is required to send them somewhere else
e.g. if you want me to rhodium plate an existing engagement ring for you. I will either hand deliver or use a Royal Mail Special Delivery with appropriate compensation levels.